![]() ![]() Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. ![]() ![]() Then submit a request for technical support. Running AcronisInfo may take up to 5 minutes. The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved. Please do the following the following file when your PC booted into Windows: # sysinfo > /mnt/tmp/sysinfo/sysinfo26.txt Save 'sysinfo' and unmount the flash drive: This will give a list of files/folders located on the drive. Make a directory on your flash drive to save files to it:Ĭheck whether the drive is mounted correctly for writing access: If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3' or 'ext2' (if its formatted to ext3 or ext2) parameter instead of 'auto'. There can be some warning messages but it is safe to ignore them. Then you need to create a mount point for your flash and mount it. We discovered that your USB flash drive is detected as sdb. If the flash is partitioned it will bring the list of partitions as well. If there are some scsi devices in your system you may find your flash by partition/drive size. This will give you the list of partitions/drives available in your system.įlash drive's partition is visible as 'sdXY' (X - disk letter, Y - partition number). Please insert a Flash disk to a USB port and issue the following commands: Could you please let us investigate the issue and collect the following information?Ĭould you please boot your computer from Acronis True Image rescue disc and press CTRL+ALT+F2 keys after getting to GUI. Unfortunately, the cause is not clear for us at this moment. Seems your all RESCUE versions of ACRONIS TrueImage Home 2009 and alternate ISO are fussy about which drivev is attached to which SATA controller.Ĭan you help me get these drives attached to what RESCUE software is expecting? Should the drive I will boot from ALWAYS BE ON DISK1 controller even though I can change the boot order in BIOS? Source TIB archive is on the 1TBYTE Drive 3. I want to wipe/erase and BOOT from 250GB MAXTOR Drive 2. Want to RESTORE a late TIB onto MAXTOR drive 2. Is the backup for 80 GB 'tib' files and 250 GB drive. Contains only WIN XP source/installers/jpg pix, data.Īn 1TByte SEAGATE on SATA ch 4, ch3 may be broken. Is the XP 'system' with all XP applications running here.Īn 250GB MAXTOR is on SATA ch 2. I know I can specify in BIOS, the drive and CD/DVD boot order, maybe USB drives also.Īlso I can choose which drives are attached to which SATA controller.Īn 80GB Western Digital.clicking and dying is on SATA ch 1. Your latest ISO program seems will not show any folders or files to RESTORE if a harddrive is not connected to my first SATA controller. ![]()
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